Extendicare West Oak Village

Long-term care services support the physical and emotional needs of residents over an extended period, whether months or years. Teams work with families to tailor individualized care plans.

Interdisciplinary teams receive enhanced palliative care training in partnership with Pallium Canada, to provide clinical, spiritual and emotional palliative care support for residents and their families.

Care professionals, activity aides and dietary specialists collaborate to support each resident's individualized needs.

Residents choose from private rooms or shared rooms, and the fee depends on the type of room. A private room offers its own bathroom.

In shared rooms, residents are matched by gender, and the home also tries to connect people with similar interests and compatible routines.

In warmer months, the home provides designated air-conditioned cooling areas, including for all meals and group activities, and offers in-room air conditioning to every resident, subject to individual preferences.

To help residents and families settle in, the home offers a meeting with the primary caregiver, introductions to department heads, a Guardian Angel Program, welcome baskets and welcome events, and residents can personalize their rooms.

Family involvement includes a residents society, a family function space, a social worker-supported group lunch for family members, monthly newsletters, memorial services and an open-door policy.

Visitors are welcome seven days a week with no specific visiting hours. Residents who are able are encouraged to go on outings and sign out when they leave the home.

The activity calendar includes music to engage residents with dementia, worship services, exercise classes and visits with volunteers.

Community connections include student placements, community service, an intergenerational program, a Family Fun Day, a City Food Drive, Adopt-A-Family and holiday activities.